Effective Interpersonal Communication Skills Workshop

Posted on October 9, 2010 by jobstweet| Leave a comment

Effective Interpersonal Communication Skills Workshop
Speaking Effectively Workshop for Managers
November 24, 2010 * 9:00am – 5:00pm
Joy 3, 5th Floor Qakwood Premier,
Ortigas Center, Pasig City

Deliver your message across with ease and confidence!

Communication is an important key to success and progress. Speaking effectively is bringing your message across individuals or groups, moving them to reflect and act upon what you have said. Many desire to communicate to others this way, but even the most educated sometimes fail to communicate well.

Organizations with effective communicators will benefit and most likely experience quicker progress. In this seminar-workshop, participants will learn interpersonal communication skills imperative to having excellent relationships at work (and even at home), how to deliver message across clearly and concisely to individuals or to groups more confidently, how to properly decode the messages sent to them, and how to comfortably ask opinions of others without necessarily compromising your own opinion.

Program Outline:

1. Clearing your mind and emotions
Mastery of self begins here. Thoughts not relevant to the upcoming conversations must be removed otherwise, it will cause distraction or it may lead to a path that is not relevant. Even if you have made up your mind, try to be open-minded about new ideas or approaches. Emotions can be deceiving, try to be at the center, the most tranquil state in order to avoid being deceived by your own emotions.

2. Showing interest while you listen
Showing no interest intentionally or unintentionally is a sign of disrespect and immaturity. This can harm ones reputation as an employee no matter what rank he is. Managers and higher ranks should be the best examples in showing interest in others. Self-centered people are incapable of this. But that can be cured.

3. Listening and observing
Never overestimate your ability to understand people and what they are trying to say. It is not as easy as one might think. But with conscious effort, miscommunication will be minimized. One must listen to the words being spoken but one must also go beyond that and observe the tone and the body language.

4. Clarifying the perceived message
After receiving the message, clarify, clarify and clarify. Misunderstanding has haunted many organizations. What was thought to be a harmless miscommunication has led to bigger problems. The goal is to clarify the message you received before responding.

5. Showing appreciation
Yes this is also a skill, mainly because it must be learned well. People who seldom thanked others for their efforts or time are perceived to be arrogant or manipulative. On the other hand, people who regularly thank other people for their efforts and time are perceived to be respectful, gracious, and sometimes even reasonable. More gratitude in the workplace means a more positive atmosphere, which is beneficial for everyone.

6. Packaging your message
Speak your message clearly and concisely. Back it up with explanation if you must but make sure that it is brief enough so the main message is not cluttered. Use the appropriate tone and show the appropriate emotion. Disagree if you must but begin all messages with a positive note.

7. Other best practices
There are actions and practices that one must avoid in order to be effective in interpersonal communication. It may range from prejudices to insecurities to dominating a conversation, to not valuing the time invested with colleagues, to wasting precious time being too defensive and more. Avoiding these pitfalls will be a lot of help in ones professional relationship.

Who should attend?

* Sales People
* Supervisors and Managers with internal and external customers
* Team leaders
* Those who interface with various people types on a day-to-day basis

Featured Speaker

Eduardo R. Pilapil, Jr. is a speaker, entrepreneur and author. He has been speaking in conferences and seminars for the past 15 years for different non-profit organizations, small companies, and large corporations. Ed is the former CEO of WBP (makers of MET Tathione). He is the chairman of Review Masters League, Inc. and Power Memory Franchising, Inc. The former offers enrichment and review courses. The latter offers memory-based study coaching.

Ed is the author of Strengthen Your Faith and Maximize Your Potential: How to Go Beyond Your Limits.

He holds a Bachelors Degree in Communication Arts from the University of the Philippines and a Masters degree in Christian Leadership from the Asian Seminary of Christian Ministries. He is currently completing his Executive Masters degree in Business Administration at the Asian Institute of Management.
His other experiences include direct selling, business management, business coaching, school directorship, life coaching, Christian ministries and organizational leadership.

Rave Reviews on Ed Pilapil Jr. here and abroad!

“Ed Pilapil can influence the audience very well.”
- Maria Consejo C. Acoba, St. Luke’s Medical Center

“He is very good a arbitrator and [good in] persuading…”
- Ysvetlanie Poblete, Mead Johnson Nutrition (Phils.), Inc.

“I really enjoyed your sessions, I really learned a lot while feeling affirmed during your motivation talk. Your sessions really touched my heart.”
- Tan Fui Chen, Kota Kinabalu, Sabah

“I enjoyed your sessions very much…very humorous and knowledgeable.”
- Sapiah Osman, HRM & Admin Planning Section
Malaysia LNG Sdn Bhd

“I admired the way you delivered your speech during your session. You were so confident and enthusiastic! How I wish I could be like you someday. Who knows one day I could be one of the successful motivator, perhaps. I believe I can do it!”
- Azura binti Zainuddin, AGM’s Office – Procurement Division, Putrajaya Holdings Sdn Bhd

“Really love your passion during seeing your presentation. I was so fascinated listening to you…”
- Norhafizah Bt. Mohd Nor, Team Assistant Treasury Division, Al Rajhi Banking & Investment Corporation (Malaysia) Berhad

Training Investment

Effective Interpersonal Communication Skills Workshop
Speaking Effectively Workshop for Managers

November 24, 2010 I 9:00AM – 5:00PM
Joy 3, 5th Floor Oakwood Premier, Ortigas Center Pasig City

Best Buy Rate: 4, 977 + VAT until October 18
Early Bird Rate: 5,577 + VATuntil October 29
Regular Rate: P 6,577 + VAT
Walk-in Rate: P 6,977 + VAT

Includes: AM & PM Snack, Lunch, IDs, Handouts and Certificates (by request).